na INLIS000000000004420 20220116015916 0010-0621004020 220116 g 0 eng Grolier Business Library : Delivering Customer Service Payne, Shelia Hongkong : Grolier International, 2005 200 hlm. ; 24 cm. 0-7171-9740-3 R.650.658 38 PAY g R.650.658 38 Bisnis Pelayanan 07634 028235