00553     2200205   4500001002100000005001500021035002000036008004100056245006000097100001800157260004500175300002300220020001800243084002300261082001700284650001100301650001400312990001000326990001100336INLIS00000000000442020220116015916  a0010-0621004020220116                g          0 eng  1 aGrolier Business Library :bDelivering Customer Service1 aPayne, Shelia  aHongkong :bGrolier International,c2005  a200 hlm. ;c24 cm.  a0-7171-9740-3  aR.650.658 38 PAY g  aR.650.658 38 4aBisnis 4aPelayanan  a07634  a028235